By Monica Hayes, university directory-services analyst with 10 years of experience supporting institutional search, identity records and portal access
Last reviewed: July 19, 2026
The My JH landing page is the Johns Hopkins gateway to institutional applications, directory search and account tools. After signing in, users should choose between Search Tools + Resources for applications and the JH Enterprise Directory search for people, topics or departments.
This independent guide is not affiliated with Johns Hopkins University or Johns Hopkins Medicine.
Those two search areas serve different purposes. Using the directory box to find an application, or the application box to locate a colleague, can make a valid resource appear missing.
What is the My JH landing page?
MyJH is a centralized Johns Hopkins portal for institutional applications and community information. Johns Hopkins describes it as an online front door through which students, faculty, staff, clinicians and other eligible affiliates can reach hundreds of Hopkins-related tools.
JHED stands for Johns Hopkins Enterprise Directory.
The directory is a comprehensive source of contact information for Johns Hopkins University and Johns Hopkins Medical Institutions faculty, staff and students. A JHED Login ID is also used to identify users and grant access to resources such as email, course registration and employee payroll systems.
MyJH is the portal interface. JHED is both a directory environment and an identity layer beneath many Hopkins services.
That distinction explains why a user can enter myJH successfully but still struggle to find a person, department or application. Authentication may be working while the wrong search area, tag or profile setting creates a separate problem.
How do I enter myJH?
Open the current myJH landing page and select Log In. The public page also provides Forgot Password? and identifies itself as an access point to Johns Hopkins web applications and community information.
Start from the landing page first. Skip a saved authentication screen from an older browser session.
A bookmark can preserve a request created for a particular application or an expired session. Beginning again from myJH gives the sign-in process a fresh starting point and helps separate a session problem from a broader JHED issue.
First-time affiliates follow a separate account-establishment process. Johns Hopkins states that a JHED account must be created before myJH and other Hopkins tools can be used.
Returning affiliates should preserve their prior identity. Johns Hopkins says someone who previously had a JHED ID should ordinarily be reassigned the original username; a different newly issued ID should not be established until the IT Help Desk reconciles the records.
Which search box should I use?
Use Search Tools + Resources to find applications.
Johns Hopkins places that search bar near the top-left area of the myJH homepage. Complete results appear first, followed by categorized results, and users can select Filter by Tag to narrow the application list.
Use the JH Enterprise Directory search to find people, departments or directory topics.
This is the most important navigation rule in the article.
A user searching for “Employee Self Service” in the directory may receive no useful result because the directory is looking for people or organizational records. A user searching for a colleague’s name in the application area may instead see tools with similar keywords.
Choose the search type first. Skip assuming that the item is unavailable.
The broader portal also supports searches for people, applications, departments and topics, but the interface distinguishes those result types.
How do application filters work?
The application search displays complete results before organizing them into categories. Users can then select Filter by Tag to focus on applications associated with a particular tag.
That filter can help when a broad word returns too many tools.
For example, searching “email” may return several communication or account resources. A relevant tag can narrow the results without requiring the user to know the exact product name.
Check active filters when an expected application disappears.
A tag selected during an earlier search can make the current result list look incomplete. Removing or changing the filter may restore the broader set.
Do this first: run one unfiltered search using the exact application name. Skip creating another account because a filtered result list looks empty.
The information icon on a resource tile can also provide more detail before the user opens it. Johns Hopkins identifies the i control as the place to view additional information about a resource.
How do I find a person or department?
Use the search bar under JH Enterprise Directory (JHED) for people and departments.
Enter a full name when possible. A last-name-only search may return several people, especially in a large institution.
An older Johns Hopkins instructional page describes a directory workflow in which users search by last name, locate the correct person and view the associated JHED Login ID. It directs users who cannot find themselves to the Help Desk.
Treat identity matches carefully.
Department, title and affiliation are more useful than name alone when several results look similar. A clinician, graduate student and staff member can share the same or similar name while belonging to different Hopkins organizations.
A directory listing is not the same as a public professional biography. Johns Hopkins Medicine also maintains separate public profile directories for certain clinicians and researchers, so the appropriate search destination depends on whether the user needs institutional contact information or a public professional profile.
What are visibility preferences?
MyProfile is the user-facing entry into JHED. Johns Hopkins says users can control supported personal account information, set visibility preferences, change a password and manage emergency-alert options there.
Visibility preferences affect how supported personal information is presented within the Johns Hopkins directory environment.
Not every field can be edited or hidden by the user. MyProfile includes several tabs and data fields, but only some items are directly editable. Students are typically directed to their Registrar’s Office for locked records, while faculty and staff are generally directed to a departmental administrator.
Review the record owner first. Skip repeated edits to a field that myProfile does not allow you to change.
Johns Hopkins’ newer myProfile environment also removed the older “world view” model; fields are described as visible to Hopkins or not displayed there.
That is an experienced-user detail worth checking when older instructions refer to visibility choices that no longer match the current interface.
Can I change a preferred or legal name?
Johns Hopkins supports preferred or chosen names where possible. The university describes a chosen name as a name, usually a first name, that differs from the person’s legal name and may reflect identity, a nickname, use of a middle name or another personal preference.
The portal redesign also added preferred-name and preferred-pronoun choices.
A legal-name change follows a different process.
Employees are directed to their department administrator, HR manager or divisional HR leader and may need documentation supporting the legal change. Students are directed to the SEAM Online Form under records and registration.
Users with multiple affiliations may need to contact the administrator for each affiliation. Johns Hopkins says each tab beyond the main myProfile tab can represent a separate affiliation.
That is easy to miss.
A person can update one affiliation while another remains unchanged, causing different names to appear across applications. Review every relevant affiliation before reporting that the profile update failed.
Why does myJH show Action Required?
Approximately every six months, myJH enters a restricted state called Action Required. Users must review myProfile and confirm or update the available information before normal access returns.
This is not a rejected login.
Authentication has already completed. The portal is waiting for a profile review.
Open myProfile first. Skip password recovery when the screen explicitly says Action Required.
Johns Hopkins places myProfile under the user avatar near the upper-right portion of the page. Users review the tabs and editable fields, then select Save myProfile at the bottom.
A locked field may require a registrar or departmental administrator. Complete the editable portions and identify the exact field that remains incorrect.
What are Recommended Tools and Favorites?
The first row of myJH tiles can contain Recommended Tools + Resources. Johns Hopkins says these are frequently used applications curated according to what is available to the individual user.
Another user may see a different row.
Favorites are selected manually. Selecting the heart on a resource tile adds it to My Favorites, which becomes the first row of tiles. Johns Hopkins says there is no limit to the number of favorites and that the most recently added tile appears first.
Favorites change organization, not authorization.
Pin the applications used regularly. Skip interpreting an empty Favorites row as missing access.
A recommended tile can also disappear after a role or affiliation change even though the application remains searchable. Search the full application catalog before opening a support request.
What should I report when search fails?
Define which search failed.
State whether you used Search Tools + Resources or JH Enterprise Directory, what term you entered, whether a tag filter was active and whether other results appeared.
That level of detail matters.
“Employee Self Service does not appear in Search Tools + Resources with no tag selected” gives support a precise case.
“I cannot find anything” does not.
Johns Hopkins myJH Support provides a problem-reporting route and lists (410) 516-HELP and (410) 955-HELP (4357).
Include:
- The exact search box used
- The search term
- Any active filter
- Whether myJH authentication completed
- Whether the person or application appears through another route
- The affected affiliation
- The approximate time
- The exact displayed error, when one appears
Do not include account credentials or private records in an ordinary support description.
Frequently asked questions
What is My JH landing?
It is the entry page for myJH.
Which search finds applications?
Use Search Tools + Resources.
Which search finds people?
Use the JH Enterprise Directory search.
Why is an application missing?
Remove active tag filters, confirm you are using the application search and try the exact product name. When other tools remain available, the problem may involve navigation, eligibility or application provisioning rather than the full JHED account.
Can I control what appears in the directory?
MyProfile includes supported visibility preferences, but some fields are controlled by another institutional office and cannot be edited directly.
Can I use a preferred name?
Johns Hopkins supports preferred or chosen names where possible. Legal-name changes follow separate student or employee procedures.
Why are several affiliations shown in myProfile?
Each additional tab can represent a separate affiliation. A legal-name or record update may need to be completed through the administrator responsible for each affiliation.
What does Action Required mean?
It is the periodic myProfile review that temporarily restricts the rest of myJH until the information is confirmed or saved.
Begin at the myJH landing page, choose the search box that matches the task and remove active filters before reporting a missing result. For directory corrections, identify the exact affiliation and record owner rather than treating every profile difference as a login failure.
