By Christopher Hale, higher-education portal support lead with 10 years of experience resolving SSO, identity and application-discovery issues
Last reviewed: July 19, 2026
The My JH landing page is the entrance to the Johns Hopkins myJH portal, a central access point for institutional applications, directory information, email and account tools. Users select Log In and authenticate with the JHED identity associated with their Johns Hopkins affiliation.
This independent guide is not affiliated with Johns Hopkins University or Johns Hopkins Medicine.
A successful login is only the first step. Users may then need to complete an Action Required profile review, search for an application that is not visible on the homepage or resolve a JHED identity issue before the portal works as expected.
What is My JH landing?
“My JH landing” usually refers to the public entry page for myJH. Johns Hopkins describes myJH as a flexible portal that gives affiliates access to tools and information used across the university and medical institutions.
JHED is the identity layer behind that access.
The initials stand for Johns Hopkins Enterprise Directory. A JHED Login ID, also called a JHED ID or JHED LID, is used to identify users and grant access to systems such as email, course registration and employee payroll applications.
MyJH and JHED are related but different. MyJH is the portal interface; JHED is the directory and identity system that allows Johns Hopkins to authenticate and personalize the experience.
That distinction matters when troubleshooting. A person can reach the correct portal page but remain unable to open a particular resource because the JHED identity, affiliation or application permission is not ready.
How do I log in to myJH?
Open the myJH homepage and select Log In. On the Enterprise Authentication screen, Johns Hopkins instructs users to enter the JHED ID followed by @jh.edu, continue and complete the sign-in process.
Begin from the current homepage. Skip an old authentication bookmark, especially when it opens a previously generated sign-in request.
Expired authentication links can lead to confusing behavior even when the account itself is valid. Starting again from the main landing page creates a new request and helps separate a browser-session issue from an identity problem.
The user must already have an assigned JHED identity. Password recovery cannot create institutional access for someone whose affiliation has not yet been processed.
Do this first: confirm the JHED ID and current Johns Hopkins relationship. Skip repeated recovery attempts until those two items are clear.
How do new users find their JHED ID?
The answer depends on the user’s role.
Incoming students with no previous Johns Hopkins affiliation generally receive a system-generated email containing the JHED ID a few weeks before matriculation. Students who did not receive that communication are directed to Student Enrollment and Account Management.
New faculty and staff normally receive the JHED ID from a manager, supervisor or departmental human-resources representative on or before the start date.
Returning affiliates require a different check.
Johns Hopkins says a person who previously had a JHED ID should normally be reassigned the original identity. A returning affiliate who receives a different ID is told not to set up the new account and to contact the IT Help Desk so the records can be reconciled.
That instruction prevents a serious access complication. Two identities can leave applications and institutional records attached to different accounts.
Resolve the duplicate first.
What appears on the myJH homepage?
The portal includes a search bar, recommended resources, categories and a personalized Favorites row. Johns Hopkins says users can search for applications, people, departments and topics from the portal.
Selecting the information icon on a resource tile opens additional details. Selecting the heart icon adds that resource to My Favorites.
Favorites appear in the first row of tiles. Johns Hopkins says there is no stated limit to the number of resources that can be added, and the most recently favorited tile appears in the first position.
That behavior is useful once understood.
An employee can pin frequently used email, payroll and administrative tools. A student can pin registration, course and communication resources. The contents will vary because recommended tools are curated according to what is available to the individual user.
Pin regular tools first. Skip repeating the same broad search every day.
Why is My Favorites empty?
An empty Favorites row does not mean the portal failed.
Favorites are chosen by the user. To add one, enter a keyword in Search Tools + Resources, locate the correct tile and select the heart icon in its upper-left corner. Johns Hopkins says the portal then displays a success message and places the resource in the first row.
The portal redesign was built partly to reduce the effort required to locate frequently used applications. Johns Hopkins’ Technology Innovation Center says the updated version added a unified search experience, favorite applications and remembered search-type preferences.
Search before assuming an application is unavailable.
A tool absent from Favorites may remain available through search or category browsing. A tool absent from all results may instead require a different role, affiliation or application-specific assignment.
What does Action Required mean?
MyJH periodically enters a restricted state labeled Action Required. Johns Hopkins says this occurs approximately every six months and asks the user to review information inside myProfile.
The rest of the portal remains restricted until the user confirms that the profile is current or makes the required changes and saves them.
This is expected behavior.
Open the user avatar near the upper-right corner and select myProfile. Johns Hopkins describes myProfile as the place where users manage certain personal account information, visibility preferences, password functions and emergency-alert settings.
Review the visible fields and save the profile. Skip password resets when authentication has already succeeded and the page explicitly says Action Required.
Some information may be controlled by another institutional office rather than editable in myProfile. In those cases, the relevant registrar, department or record-owning office may need to make the change.
Why can’t I find an application?
Application visibility can depend on the resources assigned to the user. Recommended tools are curated according to availability, so two Johns Hopkins affiliates may see different homepage tiles.
Start with Search Tools + Resources. Use the exact application name when known, then try a task-based phrase such as “email,” “registration,” “payroll,” “remote access” or “directory.”
The search system can also switch between different types of results. Johns Hopkins says users can search for people, applications, departments and topics, while the JHED directory search focuses on people and organizational information.
One practical friction is the selected search type. A user searching the directory for the name of an application may receive poor results because the portal is looking for people or departments instead.
Check the search category. Skip creating another JHED account because one tile is missing.
What does Stale Request mean?
Johns Hopkins lists Stale Request as a specific authentication problem, separate from a blocked sign-in, outdated MFA methods or missing text messages.
The official troubleshooting page advises users of most browsers to clear cookies, restart the browser, type the destination directly into the address bar and confirm that the computer’s time and operating system are current. It provides an additional browser-specific procedure for Chrome.
A Stale Request is generally a session problem, not proof that the JHED identity has disappeared.
Close the old tabs first. Start again from the myJH homepage.
Do not continue refreshing the same expired authentication page. If the error continues after the documented browser checks, use the Johns Hopkins Help Desk route listed on the support page.
What if sign-in was blocked?
Johns Hopkins treats Sign-In Was Blocked as a distinct issue. Its myIT help page says the message may appear when a person who has not configured Azure MFA signs in from a new device or physical location.
This needs an identity and MFA recovery path, not endless password guesses.
The same help page includes separate guidance for MFA Methods Need To Be Updated and Not Receiving Text Messages. When texts do not arrive, Johns Hopkins says an alternate configured method may be available through Sign in another way.
Never approve an authentication request that you did not initiate. Johns Hopkins states that its personnel will not call or email users asking for a password or MFA code.
How do I change my JHED password?
Users who can access myJH can use the portal’s password-change route. Johns Hopkins says the password cannot contain the JHED ID or portions of the user’s name.
The in-session password-change process and forgotten-password recovery are different workflows. Use the profile or password service when the current account remains accessible; use the institutional recovery or Help Desk route when sign-in cannot be completed.
Do not send account credentials through email or an ordinary support message.
Password changes can affect several Johns Hopkins resources that rely on the same institutional identity. After changing it, close older sessions before retrying an application that continues to use cached authentication.
What should I report to the Help Desk?
Describe the exact boundary of the problem.
State whether the public myJH homepage opens, whether Enterprise Authentication completes, whether Action Required appears and whether other applications remain accessible. Include the exact error wording and approximate time.
“Enterprise Authentication succeeds, but the portal remains restricted after I save myProfile” is useful.
“My JH is broken” is not.
The myJH support site lists problem-reporting options and the IT Help Desk numbers 410-516-HELP and 410-955-HELP (4357).
Returning affiliates should mention any duplicate JHED assignment immediately. New students or employees should identify whether the institutional affiliation has already begun.
Frequently asked questions
What is My JH landing?
It is the myJH portal entrance.
What is JHED?
JHED is the Johns Hopkins Enterprise Directory and identity system used to authenticate users and connect them with institutional resources.
What do I enter at Enterprise Authentication?
Johns Hopkins instructions say to enter the JHED ID followed by @jh.edu.
Why is myJH locked after I log in?
Look for Action Required. The portal may restrict access until you review and save myProfile, a process Johns Hopkins says occurs approximately every six months.
Can I add unlimited Favorites?
Johns Hopkins says there is no limit to the number of resources that can be added to My Favorites.
Why did I receive a second JHED ID?
Returning affiliates should normally regain the original identity. Johns Hopkins says not to activate a newly issued second ID and to ask the IT Help Desk to reconcile it.
What should I do about Stale Request?
Start a fresh browser session, clear cookies where appropriate, type the address directly and confirm the system time is correct. Use the Help Desk if the error remains.
Will Johns Hopkins ask for my MFA code?
No. Johns Hopkins says its personnel will not call or email asking for a password or MFA code.
Start from the current myJH homepage, confirm the assigned JHED identity and read the screen before resetting anything. After login, complete any profile review and use the correct search type before treating a missing tile as an account failure.
